We bought this Wiko yesterday packaged in rigid plastic so it could not be examined. On opening we found the user manual practically unreadable- very small print and the instructions on how to get started non-existent. We resorted to the on-line manual which again was non- informative- didn't even say how to open the phone! Found how to do this on You Tube. We followed the instructions on how to insert the battery and sim cards but all that appeared on the screen was an image of a supine robot, ventral hatch open with a red exclamation mark. We then had the system recovery screen and chose the first option- to reboot the system, at which point nothing else happened. Having decided that we had already had too many problems at the outset we returned to the after sales service of the French supermarket where we had bought it. Here the assistant was able to start the phone using our sim cards but we decided that we wished to be reimbursed anyway, a decision reinforced by the next person behind us also complaining about a defective Wiko mobile! The final straw was that we were then refused a full reimbursement on the ground that the packaging was opened. The very first person to whom we have told this story also had a wiko which she found unusable. Have only managed to give 3 ratings on this device as the rest were of course untested by us.